Official Contact Information & Support
We're here to assist with developer questions, enterprise licensing, billing, and technical inquiries.
This website is operated by BrowserMesh.
Trade Name: BrowserMesh
Support & Grievance Email
Primary Support: support@browsermesh.in
Grievance & Legal: mathanmithun8838@gmail.com
Response turnaround: Within 24–48 hours
Operating Hours
Monday to Saturday: 9:00 AM – 6:00 PM IST (Indian Standard Time)
Sunday: Closed (Critical emergency monitoring active)
Merchant & Legal Identity
Entity Type: Individual / Sole Proprietorship
Merchant Site: https://www.browsermesh.in
Support Tiers & Service Level Commitments
We prioritize developer queries based on your active subscription tier. Every support inquiry is tracked and assigned directly to a platform engineer.
- • Turnaround: Within 48 hours
- • Public GitHub discussions
- • Community workflow troubleshooting
- • Turnaround: Within 24 hours
- • Priority email support queue
- • Custom Playwright selector advice
- • Response Time: Under 4 hours
- • Dedicated Slack / Discord channel
- • Custom scraper architecture audits
BrowserMesh adheres to strict responsible disclosure guidelines. If you discover a potential vulnerability in our client daemon, cloud orchestration endpoints, or marketplace plugin sandbox, report it directly to our security response team at support@browsermesh.in. We acknowledge all legitimate reports within 72 hours and provide safe harbor for ethical security research.
Enterprise Procurement & Custom Automations
Organizations with multi-terabyte data requirements, custom workflow reverse-engineering needs, or strict data residency mandates can engage directly with our senior automation architects.
Custom Workflow Engineering
Need a bespoke Playwright or Puppeteer automation script to extract complex dynamic single-page applications protected by custom anti-bot systems? Our team designs robust, production-tested templates tailored to your data schema.
Tax Invoices & Vendor Registration
We provide formal GST tax invoices, corporate vendor onboarding documentation, and W-8BEN/tax compliance forms for institutional procurement departments worldwide.
Frequently Asked Support Questions
How do I report a malfunctioning marketplace template?
If a target website updates its DOM structure and breaks an existing workflow selector, email support@browsermesh.in with the workflow slug and error log. Our team patches broken community templates within 24 to 48 hours with verified regression testing.
Can I migrate an active subscription to a new account or domain?
Yes. Contact our billing desk with your payment receipt or order reference. We can instantly migrate active device licenses, marketplace subscriptions, and accumulated local quota records to your preferred organization account with zero data interruption.
How can I schedule a technical architecture consultation?
For enterprise teams running distributed scraping operations across 10 or more machines, email support@browsermesh.in to schedule a 30-minute Google Meet consultation with our core systems engineer to review cluster topology and rate limits.
What happens to ongoing automation jobs if my network drops?
BrowserMesh nodes feature local offline resiliency. If internet connectivity drops, the local engine pauses non-network dependent tasks and buffers extracted records in SQLite. When the network reconnects, task state automatically synchronizes with Cloud Studio without losing any completed records.
For technical onboarding, node deployment architecture, or questions regarding product subscriptions, recurring billing cancellations, and refund requests, our engineering support desk is always accessible. Review our Terms of Service, Privacy Policy, Refund Policy, and Cancellation Policy for comprehensive commercial details.